Dispute Management's Most Requested Features

Case Central streamlines dispute investigations and improves regulatory compliance

Bidirectional e-OSCAR® integration

API data exchange

Keep e-OSCAR® and ACDV information synced and up-to-date

Work management dashboard

Intuitive portal

Manage all investigation activity through one interface

Configurable process checklists

Structured procedures

Ensure reasonable investigation standards are met for every case

Letter and email templates

Pre-approved language

Ensure correspondence follows governance best practices

Automated activity tracking

Detailed audit trail

Exportable log report includes all data reviewed and actions taken

Interactive charts and graphs

Intelligent reporting

Spot trends and identify bottlenecks with case and performance analytics

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The Dispute Management Functionality You Need

Evidence ‘reasonable investigation’

Process direct disputes

Single interface for all activities

Management reports and analytics

Interactive pages with intuitive layouts make investigations more efficient and help to resolve disputes faster.

Agent Dashboard

The portal home page serves as a summary dashboard for work management and insights.

Case Tracker helps dispute investigators manage their workload. Filters make it easy to narrow down results and prioritize activities.

Case Details provides a single place to access account information related to a dispute. No more need for manual lookup in other systems.

A configurable Investigation Checklist provides the process steps necessary to ensure that the reasonable investigation threshold is met.

Snapshots of case activity provide a management overview and highlight trends that may be significant.